PARENTSQUARE FAQ

1. Log in to your ParentSquare account.
2. If you have unverified contact information, you will see one or more contact cards under, “Action Required: Confirm Your Account Information.”
3. Note: You can also click “Confirm Contact Info” on your Account page to start the process.
4. Confirm Email and/or Phone. A verification code will be sent to the email or phone number. Enter this verification code in ParentSquare to confirm.
5. Confirm Child(ren).
6. Confirm your name and school affiliations by clicking Yes, this is me.

Is your phone number wrong? Do you want to change your primary email? Is your name misspelled? Do you see information for a student who’s not yours?

Contact details in ParentSquare are managed by your school and synchronized from Infinite Campus, our Student Information System. To make changes to your contact information, log into your Infinite Campus Parent Portal or complete the form linked below  to request a Parent Portal account.

To log into your Infinite Campus Portal, go to branfordschools.org and click, “Infinite Campus,” at the top of the page or get there directly by clicking here. 

If you do not have an Infinite Campus Parent Portal Account, Please click here to request an account.

Update Primary Household Contact Information

1. Click the menu in the upper lefthand corner and select, “More”.
2. Click, “Address Information”.
3. Enter a new phone number and click, “Update”.

Update a Family Member’s Phone And/Or Email

1. Click the menu in the upper lefthand corner and select, “More”.
2. Click, “Family Information”.
3. Enter a new email address and/or phone number and click, “Update”.

For all other changes, please contact the district registrar by emailing registrar@branfordschools.org. Changes may require additional paperwork and/or verification to make a change to records. Once the school updates their official records, changes will automatically be reflected on your account in ParentSquare the following day.

Our District uses Infinite Campus as our Student Information System (SIS). The Infinite Campus Parent Portal allows parents/guardians to report absences, receive some district announcements and notifications, view all of their student's grades(5-12) and attendance information, as well as updating all their contact information and their student's emergency contacts. 

To update your contact information in ParentSquare, you’ll need to make sure it’s updated in Infinite Campus, either by 1) logging into your Infinite Campus Parent Portal account and updating your own data, or 2) by contacting the district registrar for assistance. Please note that you can only update your phone number or email address when updating your account online; if you need to change your address or other account information, you’ll need to contact the district registrar for assistance. 

Logging Into Infinite Campus

To log into your Infinite Campus Portal you may access the portal on the Web by following the Infinite Campus link above or get there directly by clicking here.  You may also access Infinite Campus via the Campus Parent Mobile App available in the App Store or Google Play

Steps to logging into Infinite Campus:

• Click the "Infinite Campus" link above.
• If you already have an account, enter your username and password.
• If you do not have a Parent Portal Account, Please click here to request an account.
• If you are in need of assistance, please email portalhelp@branfordschools.org

Report an Absence by Making an Absence Request through the Portal App

You may report absences via the Infinite Campus Portal. If you report absences through the Campus Parent Portal, you will not need to call the school or write a note to report the absence.

Click here to watch a video demonstration of making and Absence Request

Sometimes users will need to merge accounts together. Sometimes parent/guardians with more than one child will have multiple accounts because parent/guardian information didn’t match (name, email, phone). Many staff members are also parent/guardians, and will have a staff account and a personal parent account. You can combine accounts so everything is in one place.

What to do:

1. Log in to your main ParentSquare account.
2. Click your name in upper right and select My Account.
3. Click Combine with another account.
4. If there are any accounts matching your verified email(s) or phone(s), a page with recommended users will appear:
   1. Click Combine Accounts, confirm any additional contacts on the account, and click Combine Accounts.
   2. If you do not see the account you want listed, click Combine Another Account.
5. Log in to the other ParentSquare account you want to combine.
6. Select the name to use on your account and click Combine Accounts.

Your accounts are now combined. The next time you login to ParentSquare, you will be able to access your account using any of the associated email addresses or phone numbers on your combined account.

Instructions with Screenshots

Contacts in ParentSquare are managed by your school and synchronized from Infinite Campus, our Student Information System. Please contact your student’s school office to add additional family members to your household. Once the school updates their official records, changes will automatically be reflected on your account in ParentSquare the following day.

Do you want to have messages translated to another language? Are your messages showing up in the wrong language?

What to do:

• If you are using the web browser: On your home page, click your name and select “My Account.” Then, select “Language Setting.”
• If you are using the mobile app: From your home screen, click the triple bar in the top left corner. Click on “Account,” then “Preferences,” then “Language Settings.”
• Select your preferred language and save.

With the ParentSquare app, guardians can see all messages from the district and their school in one centralized place that can be revisited anytime with the touch of a button. Once ParentSquare is rolled out to our school sites, your student’s teacher(s) will have the capability to direct message you through the app, which allows two-way communications that are automatically translated into your preferred language. You’ll also be able to interact with posts, sign up to volunteer or schedule conferences, or access the district event calendar.